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Hundreds of passengers travelling from India to Britain were stranded for six hours in Vienna when their Comtel Air flight stopped for fuel on Tuesday. The charter service asked them to kick in more than 20,000 pounds ($31,000) to fund the rest of the flight to Birmingham, England.
The situation may represent a new low in customer care in an era when flyers are seeing long lines, long waits and few perks.

Britain's Channel 4 news broadcast video showing a Comtel cabin crew member telling passengers: "We need some money to pay the fuel, to pay the airport, to pay everything we need. If you want to go to Birmingham, you have to pay."

http://ca.news.yahoo.com/airline-pas...152222338.html