We are missing HD on one of our boxes and about 1/3 to 1/2 of all channels on all of the boxes. "This channel will be available shortly" is all that will display.
I bitched about it on twitter last night around 11:00 pm to the @shaw account and @shawhelp responded almost immediately. It was a bit of a pain to describe the problem 140 characters at a time but it was still much better than waiting on the phone. We weren't able to diagnose or resolve the problem but they scheduled a tech visit for the evening of November 1.
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