Called last week about bridging the SMC modem/router they sent me for Broadband 50. They did that and the best speeds I could get after it was setup is no better than 20. I said that was not acceptable so they scheduled a tech to come out for yesterday. He was supposed to be here between 5-7. My wife and I put off our dinner plans to wait. At 7:10 we finally said screw it, we're not waiting anymore.
When we got home, there was a note on the door saying that the tech had been by at 7:35. How is that between 5 - 7? I'm so sick of waiting on hold and waiting for techs who don't show up when they are supposed to, just to get my service working to what IT'S SUPPOSED TO BE and what I'm paying for.
Now, I will have to wait either on hold or via their chat support to try and setup another appointment and waste more of MY TIME, so they can see why their service is not working as it is supposed to be. Oh, and I just got my new Shaw bill in the mail. Had to change our services because of expiring packages and promotions.
Existing services since the changes: $42.86.
New charges with the changes: $153.85.
Total: $207.97
FFS...seriously. We have HD, no movies, Internet and basic home phone. This is getting out of hand. And this is for services rendered until December 11th. It's October 22nd...why the hell am I paying that far into the future for services they are not even providing properly. Ahhhhhhh...
/rant
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