Wanted to cancel my superchannel subscription this morning, 17.00 a month for something i never watch, so I called Shaw at 9:30 this morning, after several menus and going through hold I opted for a call back in 45 minutes. 45 minutes or so they called back, only to ask what I needed and transfer me to another department where the call back time was 2 hours plus.
At this point, I got pretty pissed that I pay these guys almost 200 a month and I've got three hours invested so far and still have not got my incredibly simple request resolved, called Telus they offered me free install, free PVR, free box for my bedroom, free HP laptop, faster internet and more TV channels for less than I'm paying now, 50% off my bill for the first 6 months and free Playboy channel. I am now a Telus customer.
The end of the story is that when Shaw finally called back a couple hours later, I had to get transferred again to cancel my entire service package and that took them another 30 minutes, but that is the last 30 minutes those a-holes will ever get from me, never had such shoddy service before in my life.
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