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Jbo · 10-17-2011, 09:51 AM

Just wanted to share my story about Shaw.

Have been a customer for 8 years. I just rented out my condo in the SW, and called in advance to cancel my current service. It took 45 minutes to get through just to cancel.

So I ask the Customer Service if I will owe anything and she says "no you are paid through to mid-September". No problem so far, so I tell her to just leave it on until its paid and that gives my new renters a chance to have some TV until they can get it hooked up.

She reminds me that I have to drop off the digital box back to them after the service runs out and I tell her no problem, but Im about to leave for a couple weeks travel, and could I return it when I get back. "No problem" she tells me "you have a month after your service ends to get it back to us".

I come back to the following; A half a month unbilled in Sept, because they left it on until the end of the month. instead of just disconnecting it in mid-sept, and a collection notice telling me that I did not return the hardware and would be going after my credit etc.

What a friggin joke.

10-17-2011, 09:51 AM	#233
Jbo NOT a cool kid Join Date: Sep 2009 Location: Calgary Exp:	Just wanted to share my story about Shaw. Have been a customer for 8 years. I just rented out my condo in the SW, and called in advance to cancel my current service. It took 45 minutes to get through just to cancel. So I ask the Customer Service if I will owe anything and she says "no you are paid through to mid-September". No problem so far, so I tell her to just leave it on until its paid and that gives my new renters a chance to have some TV until they can get it hooked up. She reminds me that I have to drop off the digital box back to them after the service runs out and I tell her no problem, but Im about to leave for a couple weeks travel, and could I return it when I get back. "No problem" she tells me "you have a month after your service ends to get it back to us". I come back to the following; A half a month unbilled in Sept, because they left it on until the end of the month. instead of just disconnecting it in mid-sept, and a collection notice telling me that I did not return the hardware and would be going after my credit etc. What a friggin joke. Last edited by Jbo; 10-17-2011 at 09:53 AM.