Quote:
Originally Posted by Rathji
Why should he have to do that? I call someone and set up an appointment, they shouldn't need to be reminded.
I understand that sometimes things happen so the appointment doesn't work out, but that's a totally different story, where calling them the day before shouldn't matter.
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What you say makes sense from a traditional customer service operation, but I'm talking about Telus here. If you don't want to have your ass handed to you, follow my advice
