[Ducay]

Originally Posted by malcolmk14

Yeah - for anyone who doesn't want to go through the thread:

Saturday October 1st: appointment scheduled for 8-10AM
Called them at 10:45, they said they would call back within half an hour.
Called them at 12:30, they said they would call back within half an hour.
They called at 3:05, said there was a routing issue, asked to re-schedule for Oct 8.

Saturday October 8th: appointment scheduled for 3-5PM
Didn't show up and didn't call within the allotted time. We called them, they apologized profusely and requested that we re-schedule Oct 11.

Tuesday October 11th: appointment scheduled for 9-11AM
No show, no call, once again. We call around 11:15 to ask what the deal is, they say there was a routing issue and ask if they could re-schedule for October 20th, next Thursday.

Unfortunately today's miss is going to cost them a customer.

#firstworldproblems



As someone who bailed from Shaw after many years to Telus......I was back to Shaw after just a month. You complain about Shaw, but when you realize Telus' service is worse (and they charge for tech visits), Shaw starts to look way better.