Quote:
Originally Posted by malcolmk14
Yeah - for anyone who doesn't want to go through the thread:
Saturday October 1st: appointment scheduled for 8-10AM
Called them at 10:45, they said they would call back within half an hour.
Called them at 12:30, they said they would call back within half an hour.
They called at 3:05, said there was a routing issue, asked to re-schedule for Oct 8.
Saturday October 8th: appointment scheduled for 3-5PM
Didn't show up and didn't call within the allotted time. We called them, they apologized profusely and requested that we re-schedule Oct 11.
Tuesday October 11th: appointment scheduled for 9-11AM
No show, no call, once again. We call around 11:15 to ask what the deal is, they say there was a routing issue and ask if they could re-schedule for October 20th, next Thursday.
Unfortunately today's miss is going to cost them a customer.
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I myself haven't had any issues with Shaw, but I hope you told them to suck an egg when they screwed you over today. Right then I would have told them to cancel my services.