I had Telus reinstated after canceling for the summer. It worked well when I ordered as the 3 month cancellation was long enough for me to get their promo rate for the next 6 months. The issue came when they went to activate everything. I own all of the gear and left it in place over the summer. The setup girl insisted that they needed a tech to come out to activate it. I asked her for the codes so that I could do it myself but she was certain that it couldn't be done that way.
3 weeks later when the tech showed up to install everything he told me they had scheduled him for a four hour visit and were going to activate my account once he got there. After waiting 5 minutes he gave me the codes and left, telling me to enter them when he calls to tell me that my account has been activated.
I love the system, but hate that they assume everyone is incompetent.
As a side note, their online support people are generally useless. Twice I asked them directly if they had the authority to discuss something. They proceeded to skirt the question for 20 minutes before telling me that I would need to call in. I don't think they have access to anything that isn't already online.
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