I think Telus installer people aren't exactly the brightest. In my parents house they've had over 4 technicians come and none of them could figure out the problem (tv would often black out). Each technician re-wired the system to how they thought it should be often saying the previous tech was dumb. And the first technician that came had absolutely no idea what he was doing. He and I kid you not was there for 9 hours. I called my Mom at 9 am which he came like he said he would, but had no idea how to set it up. Maybe it was his first job, but that is simply unacceptable. If it was me I would have kicked him out after 2 hours.
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