I can see where some people are coming from on those reviews. There are challenges when dealing with a big company, and it depends what part of the business you're a part of.
Personally, I'm really happy working at Shaw. I've been working in the background a lot over the past year, and that's about to change, and I couldn't be happier. We've got support from management on some really cool stuff.
Unfortunately I can't really help anyone on the customer service side of things.. at least not yet. We're trying to think of ideas where my team could help on that front, in terms of reducing call volumes and providing alternative sources of contact. My biggest issue is that I need more developers on my team. Anyone who has a strong background in iOS should PM me.
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Who is in charge of this product and why haven't they been fired yet?
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