Holy wow, just go to
www.ratemyemployer.ca and look up Shaw Comm.
Take a look at nothing but horrible reviews for working for this company. Apparently its gone downhill in the past year since their massive restructure and layoffs. That should explain the 2hr waits and 2 week service calls.
Anyone here ever work (or know anyone) whos worked for shaw? I cant believe its that bad but after reading all those reviews wow.