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TurnedTheCorner · 09-22-2011, 06:50 AM

Service experiences with BB100 aside, the customer service has been quite good for me lately.

I suspended my TV over the summer, and when I saw a lot of the preseason games I called to have my TV reactivated earlier than the planned Oct 1 date. Shaw said it would take an additional service call as a tech had to come to the building (I thought they could just provision the box remotely), but they would arrange one right away. That was last Thursday. This morning, my TV is back on, more than a full week ahead of the original schedule.

For my BB100 issues, I had to use the call back service due to long hold times. But both calls were returned in the promised window. Unable to resolve the problems remotely, they scheduled a service call ASAP, which was this past Tuesday.

They've been very responsive for me over the last week.

09-22-2011, 06:50 AM	#92
TurnedTheCorner Lifetime Suspension Join Date: Nov 2003 Exp:	Service experiences with BB100 aside, the customer service has been quite good for me lately. I suspended my TV over the summer, and when I saw a lot of the preseason games I called to have my TV reactivated earlier than the planned Oct 1 date. Shaw said it would take an additional service call as a tech had to come to the building (I thought they could just provision the box remotely), but they would arrange one right away. That was last Thursday. This morning, my TV is back on, more than a full week ahead of the original schedule. For my BB100 issues, I had to use the call back service due to long hold times. But both calls were returned in the promised window. Unable to resolve the problems remotely, they scheduled a service call ASAP, which was this past Tuesday. They've been very responsive for me over the last week. Last edited by TurnedTheCorner; 09-22-2011 at 06:54 AM.