Unfortunate that people are getting such horrible service lately. I wonder if it's just when you call? I had to wait once on the phone for 2 hours cuz I never got the call back message.
Today was better, I called in to change my personalizer packages, left my number for a phone call back, got called back in under an hour and changes updated 5 minutes later. This is at peak hours after work at 5ish today.
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