FYI, Here is what they wrote me back when I complained about my gateway needing to be rebooted every few days, and waiting on hold for support:
"
Good afternoon,
I sincerely apologize for the long wait times you have experienced. This is our busiest time of year and we are doing our best to get to each customer as quickly as we can. We hired 200 new front line staff and are in the process of hiring 200 more. We don't anticipate that the wait times will last for much longer. I understand the frustration our customers are experiencing. We know it's not the service our customers expect or deserve and are working to fix it as soon as possible.
"
Not sure if this is BS, or they are trying to rehire everyone they fired just a little while ago?
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