Here's my experience with Shaw this week:
- Tuesday - Wait two hours on hold to order the personalizer, new PVR and new modem for broadband 50.
- Wednesday - realize I forgot to order the family package, call shaw, wait two hours on hold, order package
- Thursday - notice family package isn't working. call shaw and wait on hold for two hours. Ask for family package, denied because I have an open work order. I suggest cancelling work order, adding family package and then rebooking work order. CSR does not have the skill to such a thing. Transfers me to a new department.... 5 HOUR WAIT!!!!
My phone almost hit the wall at mach speed.