Wanted to update this thread with my latest Optik experience - actually, I've used Optik since it was released and this is the first time I've had to call technical support.
Was getting bad pixelization all yesterday with every channel. I called Optik support, (after resetting all devices in the house first so I didn't have to go through that pain over the phone), and spoke to a super nice and knowledgeable guy.
He checked a bunch of things between their side and my PVR and noticed a large number of errors being presented. He did have me check all connections from the PVR to the wall and at the modem level as well and I think doing that actually solved my problem, but he wasn't going to let me go without solving some of these underlying errors.
He quickly escalated the call to another section of their support structure that could help me look into these errors further - new support guy who again was super nice and very knowledgeable.
New guy did some further checking into the errors, even took the time to talk to the network side of things and they found that there were no problems that were externally network related. Based on their research, they attributed my errors to a cable problem somewhere and would be sending a tech out to fix it right away.
So even though my TV doesn't have the problems anymore, they are sending a tech out to replace some cabling, install the latest router/modem and also switch me from copper to fibre - pretty damn good service if you ask me.
I was really impressed with the support I got on a Sunday evening and was actually dreading the call as I expected to get some random in another country who would have me push the power button 15 times while he/she flipped through their script.
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