At around 1pm today, I went to the Barlow Trail office to swap my modem. First, there was a sign on the door saying they were out of modems and something else--maybe PVRs? Second, there were 40+ people without smiles on their face waiting in line, and two people at the customer service desk. I didn't stick around to even find out if it's the modem I need that they are all out of.
#### this. I'm going to tweet @shawhelp and tell them to have the service tech bring a new modem, and I'm going to tell them to credit my account for 1 month.
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