Quote:
Originally Posted by Rathji
Those Indian call center was in the works for a long time, and is only for outgoing calls.
So while terminating the Saskatoon offices probably has a net negative effect for this, the main problem (from the viewpoint of some Shaw TSR's that are quitting) seems to be the push to have sales as part of their job description. These are techs that are given a sales quota, so obviously it isn't welcomed by many of them.
Hence the recent shortage.
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I must have been really out of it, because when I worked there from Jan-July of this year, I never heard a single thing about an Indian Call Center.
I am quite shocked though, although the closing of the Saskatoon call center makes sense now.
Not sure I but the idea of only doing outgoing calls either. Does that really make that much of a difference though?
Going to email this to a few buddies still working there.