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Finner · 09-09-2011, 02:21 PM

I'm having a massive issue with shaw lately too.

We just bought a new house and are trying to get our services moved there.

The first time i called was about 8 days ago, and took about 2 hours to get through. I was told by the tech that because the existing house owner had services i couldn't book a service call until they cancelled. I was told to call back in a week and if they hadn't heard from the current owners about their services, they would just cancel them and book the service call.

So i called back 2 days ago, again 2 and a half hour wait, finally get someone to talk to who says same thing, and says to try calling back in a couple days.

So why the hell does someone need to cancel their service so they can just book the freaking service appointment?

I called back today and went on call back this time, so hopefully it works. Has been an hour so far.

09-09-2011, 02:21 PM	#25
Finner Scoring Winger Join Date: Apr 2006 Location: Edmonton Exp:	I'm having a massive issue with shaw lately too. We just bought a new house and are trying to get our services moved there. The first time i called was about 8 days ago, and took about 2 hours to get through. I was told by the tech that because the existing house owner had services i couldn't book a service call until they cancelled. I was told to call back in a week and if they hadn't heard from the current owners about their services, they would just cancel them and book the service call. So i called back 2 days ago, again 2 and a half hour wait, finally get someone to talk to who says same thing, and says to try calling back in a couple days. So why the hell does someone need to cancel their service so they can just book the freaking service appointment? I called back today and went on call back this time, so hopefully it works. Has been an hour so far.