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Rathji · 09-09-2011, 02:13 PM

Those Indian call center was in the works for a long time, and is only for outgoing calls.

So while terminating the Saskatoon offices probably has a net negative effect for this, the main problem (from the viewpoint of some Shaw TSR's that are quitting) seems to be the push to have sales as part of their job description. These are techs that are given a sales quota, so obviously it isn't welcomed by many of them.

Hence the recent shortage.

09-09-2011, 02:13 PM	#22
Rathji Franchise Player Join Date: Nov 2006 Location: Supporting Urban Sprawl Exp:	Those Indian call center was in the works for a long time, and is only for outgoing calls. So while terminating the Saskatoon offices probably has a net negative effect for this, the main problem (from the viewpoint of some Shaw TSR's that are quitting) seems to be the push to have sales as part of their job description. These are techs that are given a sales quota, so obviously it isn't welcomed by many of them. Hence the recent shortage. __________________ "Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."