Three weeks ago Shaw charged me $25 as a service fee for no reason. After waiting on hold for two hours they said it was because a service tech came to my house and installed my modem which they didn't. It got to the point where I was thinking if it was worth it to get the $25 back or to wait on the phone for such a long time. I hope they credited my account because I don't think I can wait on hold again for these guys.
Also having Boradband 50 sucks in Panorama Hills. The fastest you get is about 10MB/s and that's on the off time. I called about this too (again 1.5 hours wait) and they said "Your node is saturated. We are investigating when to split it. There isn't a time frame.". Good to see they are offering a service that can't actually be supported.
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