Never had a problem with them the entire time I have used them. I always found them prompt to return calls and good service. The last 2 days that changed. I had a problem with my TV wednesday night. I called at 930pm and it was a 2 hr wait! So I hung up and called again last night as soon as I got home at 5pm. Another 2 hour wait, but this time I got the option for a call back. Got my TV working around 1030pm and they still hadn't called back.
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