Originally Posted by DuffMan
Shaw rant
Came back from holidays a couple of weeks ago and noticed about half my channels said "to be Announced" on the shaw guide. Power cycled the Shaw hd receiver and they all turned to "to be Announced". Now for extra gmg's the clock reads 12:00, it doesn't see the hdd for recorded stuff, and I can't get into settings.
Phone Shaw, call back time,,,2 hours, so I get in queue for call back. 3 hours later, they call.
We go through the usual stuff, she has me power cycle everything again, and check all of the cable connections etc. At one point during a power cycle she says, what do you see now, me, my tv says no connection.
So she checks a few things on her end, of course she cannot access my box from there, but then a few minutes later she asks again, what do you see now.
me- poker on TSN
her- so everything is working?
me- no only the channels work but the guide, clock, pvr, and settings still don't.
her- mumbles a bit for a while, does some more on her end and then asks me what I see. We repeat the same thing 2 more times of her trying to tell me it works.
her- the guide will be there in about half an hour.
me- what about everything else that doesn't work?.
her- I think everything will be working.
me- I think you are wrong.
So she finally says she will call back at 9 sharp to see if it is working.
She calls at 10:30 and I tell her that it is the same. OK, so she will finally schedule a technician to come out on Sept. 5 between 11 and 1, and puts in her note that they will call me half hour before they arrive.
Sept 5 rolls around and it is a holiday and I'm not sure if they even work that day. Whatever, I am at home all day until about 4, anyways. No one from Shaw calls or shows up.
So, last night I use support chat and ask the guy wtf? He says the call report has a code of no one at home. I said that was bs, and no one phoned, and for sure I was home between 11 and 1. He said they won't do that and the previous agent shouldn't have told me they would call first.
So anyways, now the next available time is Sept 20.
So that will be a month with a nfg Shaw hd receiver.
gmfg's
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