The Shaw service I got upgrading to BB100 and home phone was nothing short of outstanding - I needed my modem reset to bridge mode after the phone was installed (it went back to router mode), which they said would take 15-20 minutes to occur after the call. 15-20 minutes later the modem did switch to bridge mode, and then, 2 minutes later, a call back from the CS rep saying they saw it switch on their end and could I please double check it was running the way I requested.
I think its the only time I've had a proper followup call with nearly any big service provider.
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-Scott
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