Maybe it was posted before but they made you aware that it was going to take about 2 hours before ordering weren't you? regardless how long it really takes to make a custom cake, you knew they were going to take longer and could run into your dinner plans and still ordered it. i think you should pay for it. it's still unreasonable for them to call you so many times though and i'm sure there is some other passive aggressive way for you to take it out on them (like slag them on a message board).
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