There are a few things I find unbelievable in this thread...
First, why would anyone think that calling half an hour after ordering food is a reasonable time to cancel food? Baking a cake takes time, folks. I have never baked a cake myself, but I am still aware of the fact that before even putting it in the oven, ingredients need to be mixed together, and then it has to sit in the oven. Come on, Philly. Half an hour into a two hour period likely means that preparation or baking is already underway.
Second, the fact that people are suggesting that the bakery should suck it up ans scrape the name off the cake and resell it. With all the GD beer snobs and anti TimHortonism around this forum, the notion that a fancy independent bakery reuse a cake should have been torn to shreds, but it wasn't. Strange. I guess cakes don't need to be special, but a pint of beer or a morning coffee needs to be prepared by some kind of artist with a 300 year old recipe.
Last, I'm pretty surprised that so many people think that a voicemail is a reasonable way to cancel a purchase, especiall when it's a time pressure situation like this. LEaving a voicemail is prudent if you're calling to cancel something, but just because you left that voicemail doesn't mean they got it, so you should probably try more than just twice to get ahold of someone that's using their time, money, and skill to make you a custom anything, if you're canceling an order. You just have to actually talk to the person. You have to.
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