[Bean]

We had one of our two wedding cakes made at Yamato and it was ordered months in advance of our wedding. Nowhere during my visit did they ask for a deposit and even refused to take one when I asked of it. Thats what I consider great customer service and trust in your fellow man.

I'll take the accuracy of the 80 phone calls with a huge grain of salt as the only time they called us after the event was to ensure that we were happy with the cake they had made us. ...and yes the cake was loved by all of our guests.

In general however, if you custom order anything, I believe you should man up and see it through by paying for the item or at least clearing it with the shop owner prior to the anticipated completion time.

In my skewed mind, how is the OP different than a dude that leaves a v/m on his girlfriends phone telling her that dinner has been moved to a completely different restaurant? The presumption of a voicemail can't be considered an effective communication tool when only one party knows of the intended message.

***note I don't condone the shop owners repeated phone calls to the OP. Clearly that was an over-reaction even if more than a few calls were made.