Quote:
Originally Posted by CaptainCrunch
Except that they had called once and left a message that the cake was ready, and the OP didn't get back to them, and they had to phone him a second time, in which he basically announced that he was fisting them. So up until that point they were reasonable.
So at that point they had nothing to lose by hammering his phone 80 times.
Chances are they weren't going to want to do business with the guy again after he flaked.
Maybe next time, return the first message.
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Based on the times quoted, I may not have called back right away either.
1. 8:00 he was out for dinner with the gf. By the time dinner is over, I would likely assume that the bakery was closed.
2. I would also assume that they were not open until 10:00am.
Not saying he's right in this situation, but by not requiring a deposit, the bakery assumes all risk for the cake not being picked up.
The OP also states that usually they inscribe custom messages on a piece of white chocolate placed on top of the cake. If this is true, the owner can simply replace the "name plate" and re-sell quite easily for the same $40 and is only out the $3.00 for the chocolate and the time.