Quote:
Originally Posted by Hilch
I can't believe some people on here are telling him to just pay up. Any business that would phone me 80 times in 80 days, let alone a 4 hour window, is not a business I would want to deal with. Personally I would never buy from there again and I would tell everyone I knew about the harassment they showed towards me. Just brutal customer service. What has this obivously insane person done to his cake in the time he is waiting for payment?
In my opinion if you don't take a deposit as a business you are risking the person will not come back for the item. There is a reason places ask for a deposit or pre-payment when it is a custom item. This place didn't and that is their fault not this guy.
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Except that they had called once and left a message that the cake was ready, and the OP didn't get back to them, and they had to phone him a second time, in which he basically announced that he was fisting them. So up until that point they were reasonable.
So at that point they had nothing to lose by hammering his phone 80 times.
Chances are they weren't going to want to do business with the guy again after he flaked.
Maybe next time, return the first message.