[Philly06Cup]

Timeline:

Yesterday 4:10pm. I walk into Yamato Dessert Cafe, and request to make a custom-made mango mousse birthday cake for my girlfriend. Yamato makes the most delicious Asian cakes that my girlfriend loves. I am told it will be 1.5-2 hours to have the cake made. Cakes usually take 30 minutes to make, but the chef has a large order that he has to work on before he can make my cake. I am hesitant -- I have dinner plans for 6pm -- but I tell them okay. They tell me they do not require a deposit, and I can pay when I pick up the cake.

Yesterday, 4:30pm. I change my mind, and buy a Tiramisu cake from Safeway, which the GF also loves. I phone Yamato to cancel my order, but there is no answer. I phone again 5 minutes later, still no answer, but I leave a voicemail saying I want to cancel my order and I will not be picking it up.

Yesterday, 8:00pm. Yamato phones me. I'm at dinner, and don't pick up. They leave me a message saying that my cake is ready, and ask why I haven't picked it up yet.

Today, 10am. Yamato phones me. This time I pick up. They repeat that my cake is ready, and ask why I haven't come to pick it up. I tell them that I had phoned them, and left a message to cancel the order. They tell me that I can't cancel my order, and that I have to pick up my cake. I tell them that I'm busy right now, but I might come by later to pick up the cake. I abruptly hang up on them.

Today, 10am - 2pm. Yamato has phoned me 80 (EIGHTY) times. WTF? I didn't answer the first 30 or so calls because I was driving to school, then in class. The last 50 calls I've just screened and not answered. At this point, I now have no intention of buying their cake or giving them any money for the extreme unprofessionalism they've displayed.

I have checked my voicemail. The owner has announced his intention to call me nonstop everyday until I pick up my cake.