I found this blog post on Reddit about Shaw outsourcing their call centres to India.
http://blog.actionjay.com/2011/09/tw...serv-crew.html
I don't know legitimate this is, but Shaw tried to block them so that's usually the first sign that they're telling the truth. This really bothers me. The thing I like the most about Shaw is their local customer service. I would hate to lose that. And my cousin works there so I want her to keep her job.