Quote:
Originally Posted by OilKiller
I got that trade when I bought the gateway system. They said it was pretty standard that they are doing that, so they may make that seem like a "deal", but it wasn't.
Seems they are going to simply let people leave if they want to. Perhaps retentions has been given a new directive.
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I am pretty sure they have. My Dad called them a month ago and he has been a customer since the mid eighties. Has had the full cable package they offer almost that long. He always bought their new products first, like when Wave launched in the mid nineties. He's as good a loyal customer as you can find.
However, they told him to go ahead and switch to
Telus. They didn't care, as they felt Telus is an inferior product to their TV and Internet offerings. So I doubt many people here will have better luck than him.
Problem is their TV is still in beta, and I ordered BB50 almost 2 months ago and still no modem has arrived. So I would wonder why they are taking such a hard stance when they haven't even worked out the bugs yet, and actually proven they are better.