Quote:
Originally Posted by PeteLFan
Did they not cutback a massive amount of people? Shaw is awful.
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They cut back middle managers and stuff, zero tech support people.
They just are losing a lot of TSRs since they are putting a sales quota that these people do no like - big suprise a tech not wanting to be a sales person!
My wife recently left the employ of Shaw and a few days later she heard from a friend they they had broke the 1000 people on hold at one time barrier...
Now the long time on service calls, has something to do with them pushing service back until Sept and prioritizing new installs before the end of the fiscal year. An employee leaked a memo stating something like this on another forum, but I cant find it for the life of me. Maybe digitalhome or avsforum?
I expect that situation to resolve it self in the next couple weeks, but still not cool to prioritize new customers while giving the old ones the shaft, but I guess in reality all companies do that with their promo's etc.