Quote:
Originally Posted by fundmark19
Finally after a summer of my Pace PVR box not working shaw is coming out. Called last week first appointment is Sept 13th. This company is getting ridiculous I need to start planning some way to not pay full price in October or cancel all together when my retention price ends. Shaw must be having major problems or down on staff because every time I call wait time is 2 hours plus
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A colleague of mine has had similar experience with call times and appointments. He was trying to work from home over the weekend but had problems with his internet connection. It was intermittent at best. He waited on hold one time over two hours and another time he was supposed to get a callback that never came. The next available tech to come to his house and take a look can't make it for another two weeks. For him, it's to the point that he's looking at Telus and is just about ready to jump ship.