[Rathji]

Originally Posted by Maritime Q-Scout

The girl I was talking to wouldn't, and when I questioned her on it she didn't make any sense what so ever

Me: If you eliminated System Access fees, why am I paying one?

Girl: Because it's in your contract, no we have Government Regulatory Recovery Fees

Me: Wait, why aren't I paying that if it's a government fee?

Girl: Because you're on an old plan

Me: But it's a government regulation, if the tax rate went up my cell phone bill would go up, government regulation has nothing to do with your contracts

Girl: Well the GRF is to pay for our systems and upgrades and such

Me: So it's not a government regulation? Then why is it called Government Regulatory?

Girl: This is what the computer says

Me: Then credit me the difference

Girl: I can't do that

I'm getting food before I call again

Figure out what you can get from Telus or Bell and then call them up and explain how the savings mean you can save $X a month and make up for your cancellation fee + get you a brand new phone.

If they don't cave right away, I suspect that if you offer to renew your contract up to 3 years to get you onto a new plan rather than have you switch, if they will waive the system access fee and give you a full hardware credit + some other bonuses.