Quote:
Originally Posted by Meelapo
In order to disable this you need to log into the administration console and there should be some options. They called me back while I was driving (I was using the hands free!) so when I get home I'll try it out.
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I'm fairly certain this is incorrect - there is no way to enable bridge mode from the customer supplied login to the admin page on the device.
I switched over to the Shaw Plan Personalizer plan, and my modem was reverted to routing/wifi mode inadvertently. Tech support initially had me login to the wireless and access the config page looking for a bridge mode option before they realized its not available/configurable by end users. They have to push the bridge mode config from their end - the process can take 20-30 minutes before the modem picks up the change. If the wifi light is on on the SMC modem, its not in bridge mode.
On a positive note, the tech I dealt with indicated she'd hold the support ticket open until she saw the modem change config, and would call back to confirm it was working on my end when she did, and true to her word, the modem kicked into bridge mode on its own, and she called back about 5 minutes after that to confirm it was working how I wanted. I was absolutely shocked at that level of customer service, and very happy with how it all went.