Quote:
Originally Posted by frinkprof
I think part of the problem is determining what the delay might be in the first place. If, as in this case, a section of catenary wire goes down, it takes some time to figure out what the delay might look like, and you don't know what the true delay is until after the fact when service is restored.
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If they don't know how long it will take to get things running again, they shouldn't make an estimate. Just say "we are experiencing a mechanical problem and expecting delays" or something.
Picking a bad number at random is worse than not having a number at all.