Quote:
Originally Posted by bizaro86
I was going to put this in the GMG thread. If they're way behind, just tell people, and those who can will make alternate plans. If you tell people "10 more minutes" every ten minutes for 30 or 40 minutes, don't be surprised when they're pissed off.
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Agreed. They focus a little too much on trying to please people and end up screwing themselves in the end. I've never seen a "10 minute delay" end up being 10 minutes. Just over-estimate the wait period and people would be a lot more understanding imo.