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Drury18 · 07-13-2011, 07:49 PM

I have a question for those of you who have used Clearly Contacts before.

I placed the order (my first) for the freebie pair of glasses last week. Paid by Credit Card and was emailed a receipt that very clearly shows "PAID" and "Payment Received" on it. I went onto the website with the account they created for me to check on the status and that says I have an amount owing for the same amount I've already paid. I looked on my VISA statement and there's no record of it. When I originally placed the order, I checked my VISA online statement right after placing the order and the funds were removed from the account, so I know the payment went through.

I've gotten one email saying they shipped out the glasses to be manufactured elsewhere and are expected to be received at the end of the week to be shipped to me.

Is there something odd going on here? Do they only charge when the glasses are shipped? Is that why I was charged and then credited?

07-13-2011, 07:49 PM	#989
Drury18 Franchise Player Join Date: Apr 2003 Exp:	I have a question for those of you who have used Clearly Contacts before. I placed the order (my first) for the freebie pair of glasses last week. Paid by Credit Card and was emailed a receipt that very clearly shows "PAID" and "Payment Received" on it. I went onto the website with the account they created for me to check on the status and that says I have an amount owing for the same amount I've already paid. I looked on my VISA statement and there's no record of it. When I originally placed the order, I checked my VISA online statement right after placing the order and the funds were removed from the account, so I know the payment went through. I've gotten one email saying they shipped out the glasses to be manufactured elsewhere and are expected to be received at the end of the week to be shipped to me. Is there something odd going on here? Do they only charge when the glasses are shipped? Is that why I was charged and then credited?