Well for one thing, your wife must have said some real choice words and raised her voice significantly to get two reps to hang up. They aren't allowed to do that, so first thing first is to get everyone to calm down.
Second, tell them that since you can't pick the tower your phone browses from, that this was out of your control and the charges should be dropped. You should definitely not be charged for 'roaming' in that area.
Ask to speak to the manager, and explain that there has to be a solution, but do it respectfully. Your chances of an amicable resolution go up if the other guy likes speaking to ya.
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