Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Cell phone roaming

Rathji · 07-06-2011, 10:51 PM

Was going to post this in the cancelling the rogers contract thread but figured it needed its own.

3 weeks back, we were in southern Alberta dealing with my wife's mothers headstone, so we spent a day down there (Hill Spring AB,- about 42k as the crow flies from the US border). We get our Rogers bill and they are billing us roaming for the time when we were down there.

My wife is furious after dealing with 2 Rogers reps hanging up on her mid call, so I suspect I will be making the next call and figured I would get the opinion of the CP braintrust before I called them.

The rogers coverage map clearly shows the area as having coverage (Google map fo HIllspring for reference). It also mentions at the bottom that the tower sending and receiving the signal is what is used to determine charges. My phone had no roaming charges, and I was with her all day, but it seems they are saying hers was using the US tower. We have also never experienced charges of any type visiting the area.

I am not against paying out cancellation charges over this, since the cost would be outwieghed by being able to pick up a discounted phone on a new contract with a different carrier, but I would rather be able to go contract free after this phone if possible.

Any thoughts?

07-06-2011, 10:51 PM	#1
Rathji Franchise Player Join Date: Nov 2006 Location: Supporting Urban Sprawl Exp:	Cell phone roaming - Rogers Was going to post this in the cancelling the rogers contract thread but figured it needed its own. 3 weeks back, we were in southern Alberta dealing with my wife's mothers headstone, so we spent a day down there (Hill Spring AB,- about 42k as the crow flies from the US border). We get our Rogers bill and they are billing us roaming for the time when we were down there. My wife is furious after dealing with 2 Rogers reps hanging up on her mid call, so I suspect I will be making the next call and figured I would get the opinion of the CP braintrust before I called them. The rogers coverage map clearly shows the area as having coverage (Google map fo HIllspring for reference). It also mentions at the bottom that the tower sending and receiving the signal is what is used to determine charges. My phone had no roaming charges, and I was with her all day, but it seems they are saying hers was using the US tower. We have also never experienced charges of any type visiting the area. I am not against paying out cancellation charges over this, since the cost would be outwieghed by being able to pick up a discounted phone on a new contract with a different carrier, but I would rather be able to go contract free after this phone if possible. Any thoughts? __________________ "Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."