Quote:
Originally Posted by kunkstyle
Fair enough.
All I knew at the time was I was on hold for half an hour, to remove a $60/month service from my plan that I had asked to have removed a month ago (but still charged for), only to have the service rep speak such fractured English that he thought I wanted to restrict my outgoing calls (not sure what the point of a cell phone is if you can't make outgoing calls). After 20 minutes on the phone and him not having a clue what to do I hung up and did it thru the self serve option online.
I doubt the companies vary from one to the next, but I was much happier with the service from Rogers (mind you don't miss the lack of coverage). If it weren't for necessity, I wouldn't have switched.
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I agree that client care leaves a lot to be desired. I generally skip them and go strait to Client Solutions whenever I am dealing with a billing issue and is not resolved on the first go (which is probably 50% of the time). You do have to have the patients of Saint to solve most billing issues. Then again i've have to threaten to cancel most services with RBC to get anywhere with them as well. Most of the time the phrase good customer service and and large organization is bad match. Bell client care is just slightly worse.