Quote:
Originally Posted by CFENT
That was the last day of the quarter we had a line up out the door of sales we were closing. It was a busy day.
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Fair enough.
All I knew at the time was I was on hold for half an hour, to remove a $60/month service from my plan that I had asked to have removed a month ago (but still charged for), only to have the service rep speak such fractured English that he thought I wanted to restrict my outgoing calls (not sure what the point of a cell phone is if you can't make outgoing calls). After 20 minutes on the phone and him not having a clue what to do I hung up and did it thru the self serve option online.
I doubt the companies vary from one to the next, but I was much happier with the service from Rogers (mind you don't miss the lack of coverage). If it weren't for necessity, I wouldn't have switched.