Quote:
Originally Posted by DementedReality
One thing I will share that is so frustratingly arrogant and obnoxious. No matter how many times I ask them to email me confirmation of our discussion, the steps they have promised to take and who will follow up, they tell me they dont have email!
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You're a fool. I worked a TELUS for 7 years and they won't send you a e-mail either discussing a specific conversation. They will just do a generic one - only in certain situations- which is that same as Bell. It would not be a long shot to say that rogers, RBC, TD, GM etc call center reps will not write an e-mail either.
BTW what department has made you wait 111 minutes... I've called Bell hundreds of times in the last year and rarely waited more than 30 seconds to 1 minute.