Quote:
Originally Posted by Sample00
CC^^^
the support staff member has not had Managerial experience before. No experience in HR, Budgeting, Management, but they have had experience in dealing with prospective clients on a regular basis.
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Thats the trouble Sample, the customer facing eliment is important, if you break down the perspective job on the above, and grade all of the above skills out of a total of 100 how important is the customer service element
eg
HR 20
Budgeting 30
Management 35
Customer service 15
If your excellent at customer service like lets say a 12, then realistically you're a 12 out of 100 and you'll probably be filtered.
If you have previous experiences in the other areas you can bring in up in a custom CV.
I'm not trying to shoot you down, but to be honest as part of my new role I had to learn the recruiting side of the business, and because we get flooded with applications I have to be able to grid people's resume's in a hurry and in order to do that you have to look at skills versus requirements, then experience, and then you use the fuzzy logic stuff to seperate out the top 10.
Have you talked to you're manager about career pathing with a focus of getting into branch management?