Quote:
Originally Posted by I-Hate-Hulse
So one of our accounting systems at work (a shartty one at that) requires a process to be run nightly that moves transactions to the General Ledger. It's a simple sequence of events that involves kicking people out, running the process, waiting for it to run, and then sending reports to someone in accounting. The reason eludes me, but I think they've looked at scripting this with no success (something to do with the kicking of people out).
Problem is that it must be run at night outside of operating hours and we are a cross country operation so timezones make things worse. Right now some guy has to run this at 10pm every night taking up 1.5 hours of his time every business night (unpaid overtime).
My IT operations group does not work 24 hours so they are running like the wind from this one. Anyone know of a shop that will run processes like this for you (via VPN or something) on an outsource basis?
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I've seen applications with a similar process to the one you are describing at many many companies. Not just for accounting, but for inventory, billing, and others. Everywhere I've ever been, this is an Accounting issue, and as such, they are responsible for making it happen. It's their application, and if they didn't take into account such procedures (and/or deficiencies), IT should not be on the hook for it. IT is only responsible for SLA defining uptime(s), hardware provisions, backup/restore, and so on. Never has IT been responsible for the process.
Why are your IT guys using their personal time for this? Accounting dept should be handling it. If they can't, they better figure out a way.
If something goes wrong with the application, do *you* really want the responsibility for missing transactions, incorrect ledger, and many other things that could go wrong? Again, Accounting chose the application, they are responsible for all failures of it, including this process.
Having said that, what OS is this on? Windows? Unix? Other??
ers