The SMC wireless router is a piece of garbage. It wouldn't even do port forwarding. I exchanged it for the regular DOCSIS3 modem.
Shaw still hasn't called me back, and the office is closed now so I'm going to have to call them back tomorrow. I talked to three people and none of them knew how to do the switch. I don't know how I got so unlucky since everyone else seems to have had no problems.
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