Thread: WTF Dhl
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Old 06-02-2011, 06:25 PM   #60
ken0042
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Quote:
Originally Posted by DementedReality View Post
who do you think should pay those charges if its not the consignee? UPS should just hire people to clear customs and not recover it from one of the parties (shipper / cnee) ?
You and I are arguing over different points here. I say if UPS et al want to charge a brokerage fee- let them.

My issue is that shipping from the US to Canada always involves customs at some point. Why is it that the one part of the processing has a cost that is not charged up front? Why is it that shipping does not automatically include that brokerage fee built into the upfront price?

That is what seems to be "underhanded" to me- to be told the shipping is going to be one price; and then right at the end to be told there is another charge. Going back to our restaurant Pepsi example; if the cost of the drink is $5 then tell me up front; don't tell me it's $2 and then after it's too late tell me it's another $3.
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