Thread: WTF Dhl
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Old 06-02-2011, 12:18 PM   #40
bomber317
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Quote:
Originally Posted by DementedReality View Post
other then it taking a while (not sure the service you chose), whats the problem?

you paid for shipping, not customs clearance. do you got a restaurant ask for pepsi and expect they will just give you a donut too?

brokerage is a service and they are entitled to charge for services. isnt that how business works?
The problem is there's no set brokerage charge or a clear indication of what you will most likely pay when your parcel crosses the border.

If I understood it would cost me $X dollars to get this ship to me from the US then fine.

I've had a few things shipped via UPS to me, sometimes I pay $18, sometimes I pay $40, sometimes I pay nothing. The items are similar value. They don't list what I'm paying for either. Just a $X dollar charge.

To the consumer, it seems like a random number they pull out of the air. If they were transparent about the costs then I'll be perfectly fine with that.

Listing that you paid this much GST for your item, this much for processing and this much for services.
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